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Returns and Exchange Policy

At HRC Ltd decretion we will accept returns for exchange or refund within 10 days of the items despatch date. All goods being returned for refund or exchange must be in complete undamaged factory original packaging, containing all manuals and accessories. All clothing must be returned with tags on and also be in original packaging. All items must be unused.

Used goods cannot be returned for Credit or Exchange

Freight will not be refunded on returned goods. Freight charges will also apply on exchanged goods (This charge may be waived at HRC Ltd discretion). In the event that a item was wrongly sent HRC Ltd will cover the appropriate shipping costs.

Please note that under the Fair Trading Act we are not obliged to supply a credit or exchange on purchases because you have changed your mind. So please choose carefully. If you would like more information on a product or whether that product is right for you please contact us by Email: info@hrcltd.co.nz or Phone: 06 868 7284. We are open 9.00am to 5.30pm Mon-Fri and 9.00am-1.00pm Sat.

Please contact us prior to returning or exchanging goods. Email: info@hrcltd.co.nz or Phone: 06 868 7284


Goods should be returned to the address on the Invoice supplied along with all other documentation you received with your item:

HRC LTD | 359 Gladstone Road | Gisborne | 4071
  
Take the parcel to your nearest Post Shop/ Preferred Courier. Goods are returned to HRC Ltd at your own expense.
 
Goods remain the property of the customer until receipt of goods by HRC Ltd so we advise you to get the item tracked.
 
Refunds
Refunds will be issued to the original payment credit card/bank account (internet/bank deposit) upon receipt of the item After the item is received, please allow 5 business days for credit issuance. The time taken for the credit to show on your account is dependent upon your credit institution.
 
General Exchanges
Exchanges on full-priced items will incur a shipping charge for return postage of the exchanged item (this will be charged at HRC Ltd descretion). You will recieve a email with the appropriate shipping cost to be paid prior to the items re-dispatch.

Exchanges on Sale Items
There are no refunds on sale/discounted items, however we can exchange as per our returns & exchanges policy above. 


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